Products may be returned within 30 days of purchase. All returned items must be clean, in original packaging with instructions and all components. Electrical units must be unaltered, in working condition, and may incur a restocking fee of up to 15%. The original purchase amount, less the 15% restocking fee, will be refunded.

Customer is responsible for return freight to us as well as the original freight costs (except for defective items and items shipped in error by backyardwatergarden.com.

INCORRECT ITEMS/DAMAGED ITEMS

In the unlikely event that you receive an incorrect or damaged item in your order please call or email our customer care department at customercare@backyardwatergarden.com or call (716) 281-3030.

100% SATISFACTION GUARANTEED!

Our mission is to exceed your expectations. We don't just sell products, we sell solutions.